Return & Refund Policy
At Toyra, we truly value your trust and want you to have a smooth and worry-free shopping experience. Please read our return, refund, and exchange policy carefully:
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Return Window
We offer a 7-day return policy from the date of delivery.
To be eligible, the product must be unused, in its original condition, with tags and packaging intact, along with proof of purchase.
Returns are not accepted on:
Heavily discounted items (20% or more)
“Buy X Get Y” promotional offers
Personalized or custom products
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How to Initiate a Return
Contact us at care.toyra@gmail.com or +91 83471 03161 before sending any product back.
If approved, we will provide a return shipping label and detailed instructions.
Items sent without prior approval will not be accepted.
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Damages or Wrong Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect product, inform us within 24 hours at care.toyra@gmail.com or WhatsApp us at +91 83471 03161.
We will arrange a free pickup and send a replacement at no extra cost.
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Exceptions (Non-Returnable Items)
Perishable goods (flowers, plants, food, etc.)
Personal care products (beauty, hygiene items)
Hazardous materials (flammable liquids, gases)
Heavily discounted / promotional items as mentioned above
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Exchange Policy
Exchanges are allowed for defective or wrong products only.
Requests must be made within 3 days of delivery.
Exchange is subject to product availability and can only be done once per order.
Color or minor design variations may occur due to lighting, fabric, or screen display differences. Such variations are not considered defects.
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Refund Policy
Refunds are issued only if we are responsible for defects, damages, or incorrect items.
Refunds are not applicable for change of mind, size issues (details are provided in product descriptions), or customer damage.
Once the product is received at our warehouse, refunds are processed within 7–14 business days.
A ₹200 deduction will be applied to cover logistics and handling.
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Important Notes While Receiving Parcels
1. For Cash on Delivery (COD), the package cannot be opened before payment.
2. If the package looks tampered or damaged, kindly refuse delivery and inform us immediately.
3. Delivery personnel are not authorized for product discussions.
4. Do not tip delivery staff (they are compensated by our logistics partner).
5. Please ensure someone is available to receive COD orders between 9:00 AM – 6:00 PM.
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Availability & Disclaimer
Exchanges are subject to stock availability.
In rare cases of unavailability, you may select an alternative product or request a full refund (no deductions).
Handcrafted and custom products may have slight variations in color, texture, or finish. These are natural and not considered defects.
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📧 Email: care.toyra@gmail.com
📞 Phone/WhatsApp: +91 83471 03161
🌐 Website: www.toyra.in
We’re here to help and ensure your shopping journey with Toyra remains delightful. 💙
