Shipping Policy
At Toyra Collection, we’re committed to delivering your favorite toys across India with ease and care—always free of charge. By placing an order, you agree to the terms below.
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1. Shipping Availability
Domestic Shipping: We deliver to all states and union territories in India, including remote locations (subject to courier partner coverage).
International Shipping: Currently unavailable. For updates, please contact us at care.toyra@gmail.com.
Order Minimum: No minimum order value is required to qualify for free shipping.
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2. Shipping Rates
Free Standard Shipping: All orders, regardless of value or weight, include free standard delivery across India.
No Hidden Fees: Toyra covers 100% of the shipping charges.
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3. Shipping Methods & Partners
We work with trusted courier partners to ensure safe delivery:
Standard Shipping (Delhivery / India Post): 3–7 business days.
Express Shipping (Blue Dart / DTDC): 1–3 business days (limited availability, may require additional processing).
Tracking: A tracking link will be sent via email/SMS within 24 hours of dispatch.
> Note: Delivery timelines are estimates. Delays due to festivals, weather, or courier disruptions are beyond our control.
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4. Order Processing & Dispatch
Processing Time: Orders are processed within 1–2 business days (Mon–Fri, excluding public holidays).
Dispatch Confirmation: You’ll receive an email with tracking details once your order is shipped.
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5. Delivery Restrictions
We cannot ship to P.O. boxes or re-delivery addresses without prior approval.
For certain products (e.g., age-restricted toys), an adult signature may be required.
Fragile/collectible toys are packed securely. For high-value items, we recommend opting for insurance at checkout.
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6. Lost or Damaged Shipments
Lost Orders: If your package hasn’t arrived within the estimated time + 7 days, contact us at care.toyra@gmail.com or call +91 83471 03161 with your order number. We’ll investigate and issue a replacement or refund within 7–10 business days.
Damaged Items: Please check your order upon delivery. If damaged, email us photos within 48 hours for a free replacement or refund.
Wrong Item Received: Report within 24 hours for a quick replacement.
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7. Returns & Refunds (Shipping-Related)
For defective, damaged, or incorrect items, return shipping is free (we’ll provide a prepaid label).
Refunds are processed within 5–7 business days via the original payment method.
For full details, please see our Return & Refund Policy.
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8. Contact Us
For any questions or assistance:
📧 care.toyra@gmail.com
📞 +91 83471 03161 (10 AM – 6 PM IST, Mon–Sat)
🌐 www.toyra.in
